Welcome To Nature's Best



Have Any Questions?

Frequently Asked Questions

Below you’ll find answers to some common questions we receive. We add to our FAQs regularly

​Yes, Our Peckish and Tidbits packaging from products 5kg and below can be recycled where soft plastics are accepted.

  • Where the order does not exceed $1,500.00 plus GST, the customer will be charged a nominal freight charge of $40+GST. All orders that exceed $1500 + GST shall be shipped freight free. This only applies for deliveries within Tasmania, Metro Melbourne, Metro Sydney, Metro Adelaide, Metro Brisbane, Metro Perth. For all other areas we will provide a quote for the freight cost
  • Where the order does not exceed $250.00 plus GST, the customer will be charged a nominal freight charge as outlined below plus a handling charge of $25+GST.
  • The customer is responsible for ensuring that the pallets on which the orders are delivered are available to be collected by the transport company on delivery.  If preferred, a pallet transfer system can be set up to facilitate the transfer of pallets onto the customer’s account (Chep pallets preferred). Where there is any delay in the making available of a pallet beyond 2 weeks from delivery, Nature’s Best may charge the Buyer a replacement cost in relation to the pallet (the replacement charge is currently $35.00 plus GST).
  • Nature’s Best use standard pallets (Chep) for delivery of products to our customers.  The customer must have forklifts or similar unloading facilities. If not, then other arrangements need to be made prior to delivery. Standard pallet sizes may be up to 2.2 meters high and weigh up to 1200 kilograms.

Yes – Nature’s Best is a fully owned and operated AUSTRALIAN business.

Most orders will be despatched within 48 hours of an order being received. Delivery lead times will be determined by the transport company. Tracking can be provided for orders shipped via StarTrack only. Otherwise, please contact customer service.

From time to time goods may get damaged in transit. Please contact customer service if you do receive stock that is damaged.

Safety data sheet can be obtained by sending request to [email protected].

Our customer service team will help you if you need more information.

Please contact customer service via email [email protected].

YES – Please contact customer service via email [email protected].

As long as the order has not been picked and packed, then yes you can cancel your order. You will need to contact customer service directly to make this happen.

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if you have a question, feedback, or need assistance, our dedicated team is ready to assist you. Please feel free to reach out